GLPI

TI administration and service desk

Open source IT Asset Management, issue tracking system and service desk solution.

 

Meet the benefits

What does GLPI do?

Is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legitimate control over your company’s IT budget, and expenses.

IT Management – With The Power of Freedom

Main functions

  • Management of incidences of the service desk
  • Generating customizable business rules by entity to generate requests
  • The management of escalations of SLA customizable by entity
  • Assigning requests to an area according to the category belonging
  • Possibility of reassigning requests to an area
  • Approval or rejection of the application
  • Add new comments and information
  • Change log
  • Project administrator

Contact us

In GlobalSoft we are ready to help you